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Ideally, your knowledge base would have a cloud search engine so that it can crawl your entire site as Google does. Use a knowledge base with a built-in search engineĭon’t underestimate the power of a knowledge base that uses a built-in search engine. Systems like SharePoint, DropBox, and others have a search, but it doesn’t crawl your PDFs or details in your articles like a cloud-based search engine does. The disadvantage of this option is its search functionality isn’t as deep.
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The search engine scans all of the titles in your Word, PDF, PowerPoint, and other documents. You are building a library of documents that can be found in one centralized location.Įmployees are able to use the search bar and the search engine will pull from article titles. Like a library, you can catalog your guides in a folder. There are two major options to consider when organizing your content: (1) You either get a document library system or (2) you need a cloud knowledge base. Not all search abilities are created equal. When choosing a system to organize your articles and guides, it’s important to check and understand the level of the search functionality. Get a search engine that actually finds the content you need If only those website authors and designers understood what I learned now working for ScreenSteps.īy seeing the impact of ScreenSteps’ searchable knowledge base software, I’ve learned three tips that make it easy to find resources in your knowledge base. As a former journalist, I’ve spent hours of my life typing in different words and phrases as I try to find the right answers in Google or, a more difficult task, information on a company’s website I was writing about. When you can’t find the answers you’re looking for quickly, it can be frustrating and a time suck. Just like Google is the first place to turn to when you have a question in life, your knowledge base should be the first place your employees turn when they have a question about your business. They want the answers to align with the question typed in the search bar. What makes Google so powerful is that people are confident they can find their answers because Google works hard on its algorithm to provide the most accurate results. In fact, today Google’s search engine is so engrained in our culture that it has become a verb. Take a second and think: When you are alone and have a question, where is the first place you turn?
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